ConverseNow is expanding its US footprint by integrating future-proof technologies and further introducing true AI to the restaurant industry.
ConverseNow, the leading voice AI technology platform, today announced it has acquired Valyant AI, a pioneer in restaurant drive-thru automation technology. The strategic combination will accelerate ConverseNow’s growth in drive-thru and further the companies’ shared mission to revolutionize the quick service restaurant (QSR) industry by providing unparalleled, affordable AI solutions that improve guest experience and operational efficiencies.
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Founded in 2018, Valyant AI is currently the only company deploying true voice AI in drive-thru restaurants, with approved customers including chains such as CKE and Checkers. The company’s robust AI voice assistant, Holly, integrates directly through its proprietary hardware into existing drive-thru communications systems such as PAR, HME and POS systems from Brink, Xenial, NCR, Aloha, Oracle Microsystems and more.
The transaction will see Valyant AI’s entire team and technology join the ConverseNow family, the leading provider of AI voice ordering assistants in the QSR sector, enabling the two companies to offer an integrated service leveraging joint expertise, shared data and technology infrastructure.
“Our vision is to democratize AI to brands of all sizes, making it accessible across all ordering channels.” Vinay Shukla“This acquisition brings us one step closer to that goal. We are excited to welcome Valyant AI, whose drive-thru expertise complements our voice AI capabilities in the QSR industry. Together, our companies will deliver a robust, scalable solution at a competitive price,” said Valyant AI, co-founder and CEO of ConverseNow. “Valyant’s patented technology and unique hardware, coupled with seamless POS integration, are the perfect complement to ConverseNow’s modern AI stack. We look forward to our two companies becoming stronger together to better serve the market.” Rahul AgarwalCo-founder and COO/CPO of ConverseNow.
With best-in-class conversational intelligence, ConverseNow’s AI-powered virtual ordering assistant replicates natural human conversation to gauge customer sentiment and guide the conversation. It detects nuances, predicts ordering behavior, and maximizes revenue by upselling items based on contextual data and information available in real time. The cloud-based, multilingual solution personalizes restaurant orders across high-volume voice channels including phone, drive-thru, self-service kiosks, and voice-assisted chat on mobile devices.
The acquisition will not only accelerate ConverseNow’s drive-thru rollout, but also bring new technology capabilities such as an AI employee-assisted product. This voice-driven, generative AI training application allows restaurant staff to ask a voice assistant questions while they work and receive instant responses hands-free. The solution will be available at the table and integrated into the drive-thru communication system and is expected to be rolled out by the end of the quarter. Valyant AI has already piloted the solution with select brands and proven its effectiveness, and will now be able to roll it out at scale.
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For the time being, both companies will continue to serve customers under their respective brands and benefit from increased resources and technology expertise. ConverseNow and Valyant AI customers will continue to receive uninterrupted service.
“Valiant’s mission has always been to support restaurant operations, reduce the burden on employees and improve the customer experience.” Rob CarpenterFounder, Valyant AI. “Vinay and Rahul have built a valuable company and I am confident that Holly will enhance the ConverseNow platform. I look forward to seeing the results of our joint efforts.”
“Joining ConverseNow takes Valyant AI to an exciting new level,” said Michael Silverman“Our shared values and complementary technologies create a powerful synergy,” said Mike, CEO of Valyant AI. “With ConverseNow’s ready-to-deploy infrastructure and conversational and emotional intelligence, we have the unmatched ability to deliver truly accurate and ethical AI solutions to our customers. Together, we will deliver unparalleled AI solutions to bring real potential and efficiency to the restaurant industry.”
Also read: Revolutionizing customer interactions: Introducing Converse AI by Qwary
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