Sam’s Club AI exit scanner (photo from the company)
Sam’s Club’s new AI system can seamlessly verify that members have paid for all items in their shopping carts. The first-of-its-kind technology could be rolled out to all 600 locations later this year.
Sam’s Club customers, or members as they call their patrons, will soon be able to save some time leaving the store by not having to wait in line to check their receipts.
Addressing this shortage is a first-of-its-kind application of AI and computer vision technology to enable a seamless exit from Sam’s Club. The company hopes to leverage this technology to provide a new level of convenience by eliminating queues at club exit areas.
“The move to improve the member experience with digital solutions builds on Sam’s Club’s existing technologies, such as Scan & Go™, to provide members with a more convenient shopping experience and differentiate Sam’s Club as a segment innovator. ,” the company said. This week’s announcement.
Chris Nicholas, CEO of Sam’s Club, said the introduction is about listening to member feedback, putting member needs at the center of everything we do, and applying digital innovation to lead the industry. He said this was achieved by providing a member experience.
“We’re always looking at how Sam’s Club can become the most convenient members’ club, and we continue to prioritize leveraging technology to provide our members with a truly differentiated and enjoyable experience. ” Nicholas said.
Sam’s Club is piloting the new technology at 10 locations. The company says its AI system seamlessly verifies that a member has paid for all items in his or her shopping cart, without the need for store associates to verify a member’s purchase before leaving the store. . A combination of computer vision and digital technology deployed in the store exit area captures cart images and confirms payment for all items in a member’s basket.
“With AI working in the background to continuously speed up the process, this digital innovation not only streamlines member check-out, but also allows exit attendants to invest their time and expertise in helping members and “This allows us to refocus on ensuring an enjoyable shopping experience for customers,” the company said. .
The company said it intends to continue iterating and enhancing the technology through early 2024 and rapidly expand to approximately 600 clubs by the end of the year.
Sam’s Clubs in Mississippi are located in Gulfport, Meridian, Madison, Pearl, Hattiesburg, Southaven, and Tupelo.
